Hewlett Packard Enterprise (HPE) Latest Job Recruitment

Hewlett Packard Enterprise (HPE) creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HPE brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. And at HPE, we know that our people and values are the most important elements in this success.

We are recruiting to fill the following positions below:

1.) Hewlett Packard (HP) Recruitment for Computing Area Category Manager

Click Here To View Details

2.) Enterprise Solutions Sales Manager - Central Africa

Click Here To View Details

Application Closing Date
Not Specified.

Call Center Agent @ Ikeja Electricity Distribution Company {IKEDC}

Ikeja Electricity Distribution Company (IKEDC) - Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria's largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Lagos

Job Type: Full time
Reporting To: Customer Service Supervisor

Role Purpose
  • Responsible for receiving audio  complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt Practices (ICPC), IKEJA forum of NERC etc.
  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Respond to billing inquiries and handle customers' high bill complaints.
  • Provide information about company programs, products and services.
  • Report electric emergencies and outages.
  • Provide data to customers requesting new services and/or construction and channel to appropriate office.
  • Seek resolution of customer complaints.
  • Respond to utility commission and agency inquiries.
  • Updating customers' account.
  • To take telephone calls on behalf of IE in order to fulfill customer requirements.
  • To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Assist in Carry out any other duties as requested by Head customer Service and Head of Department.
Minimum Qualifications
  • This role requires a first degree or its equivalent diploma qualification.
  • Requires between 2-3 years relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.
Technical Competencies:
  • Possesses current knowledge of profession.
  • Knowledge of the business
  • Good customer service management
  • Good Phone Skills.
  • Good Analytical skills.
  • Commitment to Task.
Behavioral Competencies:
  • Ability to work under pressure and multi task effectively.
  • Good Verbal communication & interpersonal Skills.
  • Attention to Detail.
  • Persuasive.
  • Good customer Service
Application Closing Date
5th March, 2018.

How To Apply
Interested and qualified candidates should:
Click here to apply online
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