Graduate Front Desk Officer @ Critical Rescue International {CRI}


Critical Rescue International (CRI) was founded in 2001 as Nigeria’s first advanced paramedic (Emergency Medical Services) company. Over the ensuing years, we have developed a strong international reputation in the areas of health information and advice, medical assistance, primary healthcare, emergency and non-emergency medical response, benefits administration, and industrial health services.

We are recruiting to fill the position below:


Job Title: Front Desk Officer


Location: Lekki, Lagos

Reporting To: Practice Manager / COO
Department: CRI MediClinic

Overall Purpose of the Job
  • Provide front-desk administrative function with focus on customer service and customer experience
  • Assist in accounting duties as assigned.
Roles & Responsibilities
  • Follow all policies and procedures laid out by CRI and contracting company including but limited to:
  • Company Policy and Procedures
  • Medical Treatment Policy and Procedures
  • HSE Policy and Procedures
  • Operational Policy and Procedures
  • Continuously review site for hazards and ways to reduce incidences of illness and injury, reporting any issues
  • Responsible for handling front office reception and administration duties
  • Greet visitors warmly and register guests/patients, direct guests/patients as needed
  • Manage billing and payment activities for clinics
  • Complete other administration duties as assigned
  • Ensure appropriate stock of consumables, performing daily and monthly stock counts and reconciliation
  • Assist with other duties as assigned.
Key Performance Indicators
  • Continued positive client satisfaction and feedback
  • Focus on customer service
  • Measurable generation of income for the organization for assigned services and products
Minimum Qualifications
  • Accounts/Finance Degree
  • Strong customer service / administrative / accounting experience
  • 1-3 years experience
  • Ability to utilize various Computer Software and applications, including Email, Microsoft Office, and other Administrative Software
  • Primary Focus on Customer Service
  • Positive/outgoing attitude
  • Ability to adapt to various roles/responsibilities
  • Time management and organizational skills
  • Strong attention to detail and follow-through
Application Closing Date
23rd February, 2018.

How to Apply

Interested and qualified candidates should send their CV's to: [email protected]
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