Graduate Customer Service Officer @ United Bank for Africa Plc {UBA}


United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria, UBA has grown to become a Pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the vacant position below:

Job Title: Customer Service Officer

Reference No: UBAAbuja/NorthCentralCSO/FTO2018
Location: Municipal Area Council - Abuja (FCT), Makurdi - Benue, Nigeria; Lokoja - Kogi, Ilorin - Kwara.
Contract Type: Permanent
Job Functions: Banking
Industries: Financial Services

Job Objective
  • To ensure the business office provides excellent quality banking service to all customers.
  • To maintain contact with new and existing customers on routine account management activities.
  • To engage customers in cross selling of the bank’s products and services including E-sales
Role and Responsibilities
Customer Relations Management/Sales:
  • Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction.
  • Accurately assess the risk profile, suitability and appropriateness of clients when marketing the banks products and services by maintaining an accurate and up to date call report, KYC database.
  • Sale to prospective customers UBA’s E-banking products, enrol new customers, and resolve related issues.
  • Engage customers to cross sell bank products and services
  • Increase product sales, and customer loyalty by maintaining good client relationship.
  • Open and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC, Money laundering Prevention procedures at all times.
  • Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard
  • Ensure that the customer’s instructions are duly effected by applying all standard checks and controls, coordinating with other department including head office operations and compliance.
  • Ensure proper documentation for all new and existing accounts.
  • Ensure timely opening of new accounts on the system.
  • Support branch sales and service team.
  • Cheque book issuance and maintenance.
  • Dormant account reactivation
  • Meeter/Greeter
Customer Service Ambassador:
  • Service Improvement
  • Ensure that all walk-in customers are directed to the right counters, assisted in completing transactions, and serviced efficiently.
Service Issues Resolution:
  • Answer all customer queries, resolve ‘on the spot’ service issues; escalate to BOM, issues that cannot be handled on the spot.
  • Follow up customers with pending cases, and keep him/her informed.
  • Compile and publish customer satisfaction score daily
  • Download Customers’ issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff.
Requirements     
Educational Qualification:
  • Minimum Educational level - B.Sc. in any related discipline
Age:
  •  27 years and below
Experience (Optional):
  • Prior experience in banking operations is highly desirable
  • Relevant banking experience preferably supporting retail customers
  • Sales knowledge, skill & experience (added advantage)
Knowledge:
  • Sound knowledge of Banking products and services
  • Good understanding of the operational, credit and regulatory risks facing the business
  • Business Development and acquisition
Key Skills:
  • Excellent customer service orientation
  • High level of integrity
  • Good verbal & written communication skills
  • Selling skills
  • Focused, Motivated & Results Oriented
  • Paying attention to details
  • Good interpersonal skills
  • Fast and error-free processing
  • Strong problem resolution skills
  • Selling & Marketing Skills
Application Closing Date
11th May, 2018.

How to Apply
Interested and qualified candidates should:
Click here to apply online
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