Customer Service Representative @ Tetra Pak


Tetra Pak - Which takes its name from the original tetrahedron-shaped cartons it developed - manufactures and markets food packaging containers, filling systems, and distribution equipment for industrial customers in more than 170 countries. Its coated-paperboard boxes are used to hold dry, wet, cold, and shelf-stable foods and beverages. The privately-owned company is the largest subsidiary of holding company Tetra Laval International.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Job Description
  • Tetra Pak Nigeria is looking for a Customer Service Representative based in Lagos, Nigeria, who will report to the Customer Service and Designer Manager.
  • The successful candidate will Drive Order Management and Design handling operational performance within an assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities
Key Responsibilities
Secure OFPM execution:
  • Secures supply chain PM / AM order fulfillment: Order management, design administration, invoicing, claim administration, logistics.
  • Synergy with internal functions: planning, logistics, additional material, marketing, technical service to secure smooth order handling  always lead to increase productivity.
  • Perform Sales forecast End User role.
Drive continuous improvement:
  • Participate in WCM teams to identify process and tools productivity opportunities (office , supply chain pillars)
  • Seek for process and system automation opportunities
  • Increased overall productivity in front-office processes
  • Focused KPI´s
Qualifications
  • B.Sc Degree in Logistics, Supply Chain ,Social Science
  • 3 years of experience as a Customer Service Representative
  • Requires the ability to quickly gain a full understanding of customer operational needs
  • Requires strong business communication skills at all levels and disciplines; both written and oral
  • Requires a high degree of accuracy in collating, checking and analysing data and information
  • Requires proficiency in MS office skills, with a working knowledge of relevant business systems (e.g. SAP R3)
  • Able to maintain an eye for detail in a pressurised working environment whilst maintaining consistency and courtesy
  • Able to manage multiple tasks while demonstrating time management/prioritisation skills
  • Able to understand and work within defined processes
  • Able to effectively negotiate solutions to sales and operational planning issues
  • Able to work in a matrix organisation aligned to account teams and specialist functions
  • Able to demonstrate a flexible working attitude
  • Able to work effectively in a team environment
Application Closing Date
2nd November, 2018.

How to Apply
Interested and qualified candidates should:
Click here to apply online
                                   
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