Agent Retention Specialist @ Contec Global Infotech Limited


Contec Global Group - Established in 1984 and headquartered in London, the Contec Global Group has a worldwide presence, with operations in Asia, Africa and Europe. As a company established on the platform of e-Governance and smart technologies, Contec Global is amongst the most experienced independent technology and systems organizations operating in developing countries. Today, the Group is engaged, globally, in providing integrated, systems-based solutions in the fields of Secure Technologies, Infrastructure and Hospitality.

We are recruiting to fill the position below:

Job Title: Agent Retention Specialist

Location: Lagos

Job Description
  • Develop new strategies for customer retention activities.
  • Respond to customer queries and address service complaints in a timely manner.
  • Work with Sales Manager in implementing sales promotion activities.
  • Track contracts that are soon to be expired and contact customers for renewals.
  • Develop product presentations and demonstrations to customers.
  • Analyze customer feedbacks and develop new techniques to ensure customer retention.
  • Provide excellent customer services and ensure customer satisfaction.
  • Build positive working relationships with customers for repeat businesses.
  • Explain customers about new products and benefits.
  • Make sales calls to existing and new customers for business growth.
  • Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.
Application Closing Date 
16th July, 2018.

How to Apply
Interested and qualified candidates should send their CV's to: [email protected]
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