Cloud Operations Analyst @ MainOne Cable Nigeria


MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the position below:

Job Title: Cloud Operations Analyst

Location: Lagos
Department: Technical
Reporting Line: Cloud Operations Manager

Responsibilities
  • The Cloud support analyst will be responsible for providing Second level support to MainOne cloud customers in line with Customer SLA requirement and ensuring day to day operations & maintenance of the MainOne’ s cloud infrastructure.


The specific responsibilities shall include to:
  • Provide timely L2 issue resolutions and support to cloud customers.
  • Ensure day to day operations and maintenance of the cloud infrastructure.
  • Identify, recommend and implement potential improvements to service efficiency.
  • Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
Qualifications
  • Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
  • Minimum of 4 years’ experience in virtualization & cloud technologies.
Skills & Competencies:
  • Strong documentation skills.
  • Excellent customer engagement skills
  • Strong Cloud experience (AWS or Azure)
  • Excellent oral and written communication skills.
  • Networking experience will be an added advantage.
  • 4 years’ experience with Microsoft Systems Center 2012
  • 4 years’ experience on Windows/Linux. Operating Systems
  • PowerShell scripting experience will be an added advantage.
  • Strong hands on experience on Hyper-V, VMware, Windows Server 2012 and Active directory.
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies is required
Demand on the Job:
  • Prioritizing skills
  • Troubleshooting skills
  • Problem solving skills
  • Ability to take ownership
  • Ability to work under pressure
Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online
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