Customer Care Executive @ Contec Global Infotech Limited APPLICATIONS CLOSES SOON


Contec Global Group - Established in 1984 and headquartered in London, the Contec Global Group has a worldwide presence, with operations in Asia, Africa and Europe. As a company established on the platform of e-Governance and smart technologies, Contec Global is amongst the most experienced independent technology and systems organizations operating in developing countries. Today, the Group is engaged, globally, in providing integrated, systems-based solutions in the fields of Secure Technologies, Infrastructure and Hospitality.

We are recruiting to fill the position below:

Job Title: Customer Care Executive

Location: Lagos

Essential Duties and Responsibilities
  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Maintaining customers focus at all times and answering to customer’s enquiries using the standard guidelines
  • Maintaining working cognition of each customer process for various market segments and communicating issues to team manager.
  • Handle customer inquiries both telephonically and by email
  • Provide customers with product and service information
  • Document all call information according to standard operating procedures
  • Manage and resolve customer complaints
  • Education and/or Work Experience Requirements
  • Bachelor's Degree in any reputable institution
  • 2-3 year working experience in any related field
Skills:
  • Verbal and written communication skills
  • Listening skills
  • Problem analysis and problem-solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail.
Application Closing Date
24th October, 2017.

How to Apply

Interested and qualified candidates should send their CV's to: [email protected]
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