British American Tobacco Nigeria (BATN) Fresh Graduate & Exp. Job Recruitment {3 Positions}

British American Tobacco is all about freedom of choice - whether it’s our people or our products. Combined with our entrepreneurial spirit, it’s what’s driven our phenomenal success.   We started trading tobacco over a hundred years ago. Today, we’re a multibillion dollar company with more than 200 brands in our portfolio. With robust positions in each of our regional markets, our future looks equally bright too.

We are recruiting to fill the following positions below:

1.) British American Tobacco Nigeria Global Graduate Recruitment Programme 2018

Location: Lagos

Deadline: 15th April, 2018.

Click Here To View Details

2.) Leaf Admin Coordinator

Location: Lagos

Deadline: 22nd March, 2018.

Click Here To View Details

3.) Electronic Technician

Location: Oyo

Slot: 6

Deadline: 29th March, 2018.

Click Here To View Details

Customer Experience Officer @ ARM Life Plc

ARM Life is the Insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, the ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specialising in the management of quoted equities and fixed income securities.

We are recruiting to fill the vacant position below:

Job Title: Customer Experience Officer
Location: Nigeria
Job Type: Full-Time

Job Summary
  • Attend to all issues identified by a Client using product knowledge.
  • Provide support to the Business Development Team within your location.
  • Ensure timely and factual communication with Clients.
  • Prompt resolution of all complaints received and escalate where necessary.
Principal Duties and Responsibilities
  • Attend to walk-in Client (enquiries, requests, and complaints) and ensure that their issues are met and resolved timely whilst meeting their expectations. Send & respond to incoming mails
  • Register incoming and outgoing Mails from courier services
  • PIN generation for newly registered Clients
  • Authorization of update forms before forwarding to DMU
  • Process complaints/request received from Marketing Executive
  • Utilising customer interactions to solicit sales lead for the Business Development units
  • Receive inbound calls and SMS from clients; process their enquiries & complaints providing relevant information
Office Maintenance: - Serves as distribution channel for incoming and outgoing emails/documents

  • Compute Retiree Benefits and advise on Withdrawal Options 
  • Turnaround Time (TAT) management
  • Requirements
  • Education Qualification:
  • Minimum - B.A (ED), B.Sc, HND
  • Competence:
  • Basic understanding of Financial Service Industry (esp. Asset Management) and familiarity with the Firm’s products and services 
  • Commendable knowledge of pension regulations and the regulatory structure in the Nigerian business environment Excellence
  • Client Relationship Management 
  • Strong organizational skills 
  • Service orientation 
  • Customer focus
  • Communication:
  • Excellent written and oral communication skills
  • Exceptional attention to detail
Interpersonal Skills:
  • Ability to build strong working relationships with internal and external stakeholders
  • Ability to effectively work independently and/or collaboratively to accomplish assignments with minimal supervision
  • Motivation and Commitment:
  • Self-starter
  • Commitment to quality 
  • Strong work ethic 
  • Result-oriented
  • Ability to work well under pressure

  •  Proficiency in the use of Microsoft Word, PowerPoint, Excel and other spreadsheet applications
Application Closing Date
26th October, 2017

How to Apply
Interested and qualified candidates should:
Click here to apply online
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