Helpdesk and Support Officer @ Hobark International Limited {HIL}


Hobark International Limited (HIL) is the parent company of the Hobark group operating in the oil and gas industry. The company was incorporated in 1998, starting as a staffing agency based in Port Harcourt. Currently, we have offices in 4 countries with our head office in Lagos.

We are recruiting to fill the vacant position below:

Job Title: Helpdesk and Support Officer

Req I D: Req-1255
Location: Onshore

Job Description
  • Users support: Provide on-call support to end users. Record carefully all requests and activities. Identify recurrent issues and propose remedial actions (users training, modification request, …)
  • Responsible for the activities required to align User roles to meet business/control requirements: investigation, approvals, justifications,
  • Reviews users and acts on findings (User authorization entries and deletions, User Creation / Deletion, Inactive Users to be deactivated, Password changes, User Lock & Unlock, User validity expiration) and maintains logs of accesses
  • Exceptions - (Segregation Of Duties, Master Data Access, User Modification/ Management, Review of the system, Review of logs, etc):
  • Ensures that SOX requirements are met, performs several SOX controls
  • Prepares quarterly review and pre-assignment compliance check of GIBR and SOX ABS 13.2.
  • Management of Delegation of Authority in Unisup.
  • Reviews approval rights in UNISUP and compares with approved Delegation of Authority
Qualifications
  • Formal education (Diplomas): Graduate, Chartered Engineer or equivalent
  • Professional experience (number of years): 10 years Oil and Gas Experience with a minimum 5 years specialising in UNISUP (SAP) activity for the Oil and Gas environment.
Primary Skills:
  • UNISUP Specialist, Administrator, BSc, MS Office, MS PowerPoint, Oil & Gas, Operations, SAP.
Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online
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